Terms of Service

1. Who these terms apply to

These Terms of Service ("Terms") govern your access to and use of Cravida POS (the "Service"), a point of sale and inventory management platform. By creating an account, you agree to these Terms on behalf of yourself and the business you represent.

2. Your account

You must provide accurate information when creating an account and keep your login details secure. You're responsible for all activity that happens under your account, including actions taken by staff members you add (cashiers, managers, etc.).

3. Free trial and billing

• New subscriptions include a 7-day free trial. Your card is authorized (not charged) when you sign up.
• We'll email you a reminder 3 days before your trial ends.
• If you don't cancel before the trial ends, your card will be charged for the plan and billing cycle you selected.
• Subscriptions renew automatically each billing period until cancelled.
• Payments are processed by Paystack. We do not store your full card details — Paystack handles this securely on our behalf.

4. Cancelling your subscription

You can cancel anytime from your account settings. When you cancel, you keep access until the end of your current billing period — you won't be charged again after that. We don't currently offer refunds for partial billing periods, except where required by law.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to process fraudulent transactions
• Attempt to access another business's data without authorization
• Interfere with or disrupt the Service's infrastructure
• Reverse engineer or resell the Service without our written permission

6. Your data

Your business data — products, sales, customers, inventory records belongs to you. We don't sell it or use it to train unrelated products. See our Privacy Policy for full details on what we collect and how it's used.

7. Service availability

We work to keep Cravida POS available and reliable, including offline support for core POS functions when your internet connection drops. That said, we don't guarantee uninterrupted service, and we're not liable for losses caused by outages, third-party service failures (e.g. payment processor downtime), or events outside our reasonable control.

8. Limitation of liability

To the maximum extent permitted by law, Cravida POS is provided "as is." We are not liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost profits or lost data, beyond the amount you've paid us in the 12 months before the claim.

9. Termination

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to pay for the Service. You can stop using the Service and cancel your subscription at any time.

10. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or through the app before they take effect.

11. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria.

12. Contact

Questions about these Terms? Reach us at support@cravidapos.com.